Registration FAQs

For additional questions about the 2021 TCG Virtual Conference, please email conference@tcg.org.

How do I register for the Conference? 
What if I don’t remember my login information?
How do I check to see if I’m registered?
Can I register someone else from my organization?
How do I cancel/transfer my registration?
I’m registered, how do I access the Conference?


How do I register for the Conference?
 

Select the type of registration you prefer on this page, which will take you to the landing page of the registration process. Click “REGISTER NOW” on the right hand side to begin. 

This will lead you to this page-

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Enter your email. 

If you get the below notification, your registration is not complete, click “log in” to continue with your registration.

If your email isn’t recognized, you will be asked to create an account before completing your registration.

Sometimes, users may find themselves in an account creation “loop” that does not allow them to get past this step, or they may be told that they have an account even if their email address is not recognized. This is often the case when our database has an account without a current email address, or when a user’s name is the same or similar to someone else in our database. If you have trouble creating your profile, just email info@tcg.org and we will reach out to help during TCG’s normal business hours.

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What if I don’t remember my login information?

If you are prompted to log in to a TCG account but don’t remember your credentials, click the link for “email instructions” and you will be sent an email with information on how to reset your password. You may also email info@tcg.org if you need further support.


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How do I check to see if I’m registered?

When you register you should receive a confirmation email at the address associated with the event registration.

To view or edit your registration, follow this link to your “My Account” page; click “Login” if you are not yet logged in. Enter the email and password associated with your TCG Membership, or the credentials you used when you registered for the event. 



Scroll towards the bottom of the “My Account” page until you see the “My Meetings” section.

If you are registered for the event, the event will appear on this page and say “View Registration” on the right hand side.


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If you need to edit the details of your registration, clicking “View Registration” will take you to a page with editable sections. If you need to cancel your registration, please reach out to
conference@tcg.org for assistance.

If no upcoming Meetings appear on your My Account page, please return to the Events Calendar to begin your registration.

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Can I register someone else from my organization?

Yes! You can select the “Register Someone Else” option at the start of the registration process.

Alternatively, you may register your colleagues after registering yourself once you get to Step 4: Registration Review by clicking the “Register Someone Else” option at the bottom of the page.


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How do I cancel/transfer my registration?

If you need to cancel or transfer your registration, please contact us at conference@tcg.org and we will respond during TCG’s normal business hours to assist you.

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I’m registered, how do I access the Conference?

All registered attendees will be invited via email to a private event platform exclusive to the event, where exact session schedules, Zoom meeting links, downloadable calendar invites, and attendee discussion threads will be available. If the event is soon approaching and you still haven’t heard from us, please reach out to conference@tcg.org.

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